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Iqembu lezinhlelo: Ukuzenzakalelayo kwebhizinisi
I-CRM yesikhungo sokuzijabulisa
- I-copyright ivikela izindlela ezihlukile zokuzenzakalela kwebhizinisi ezisetshenziswa ezinhlelweni zethu.
I-copyright - Singabashicileli besofthiwe abaqinisekisiwe. Lokhu kuboniswa ohlelweni lokusebenza uma usebenzisa izinhlelo zethu nezinguqulo zedemo.
Umshicileli oqinisekisiwe - Sisebenza nezinhlangano emhlabeni wonke kusukela kwamabhizinisi amancane kuya kwamakhulu. Inkampani yethu ifakiwe kurejista yamazwe ngamazwe yezinkampani futhi inophawu lwe-electronic trust.
Uphawu lokuthembela
Ushintsho olusheshayo.
Yini ofuna ukuyenza manje?
Uma ufuna ukujwayelana nohlelo, indlela eshesha kakhulu ukuqala ukubuka ividiyo egcwele, bese ulanda inguqulo yedemo yamahhala bese usebenza nayo ngokwakho. Uma kunesidingo, cela isethulo kwabesekela lobuchwepheshe noma ufunde imiyalelo.
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Phakathi namahora ebhizinisi ngokuvamile siphendula phakathi kweminithi elingu-1
Ungaluthenga kanjani uhlelo?
Buka isithombe-skrini sohlelo
Buka ividiyo mayelana nohlelo
Landa inguqulo yedemo
Qhathanisa ukucushwa kohlelo
Bala izindleko zesofthiwe
Bala izindleko zefu uma udinga iseva yefu
Ubani umthuthukisi?
Isithombe-skrini sohlelo
Isithombe-skrini isithombe sesofthiwe esebenzayo. Kusuka kuyo ungakwazi ukuqonda ngokushesha ukuthi uhlelo lwe-CRM lubukeka kanjani. Senze isixhumi esibonakalayo sewindi esisekelwa idizayini ye-UX/UI. Lokhu kusho ukuthi ukusebenzelana komsebenzisi kusekelwe eminyakeni yolwazi lomsebenzisi. Isenzo ngasinye sitholakala lapho kulunge khona kakhulu ukusenza. Ngenxa yale ndlela enekhono, ukukhiqiza kwakho kuzoba okuphezulu. Chofoza esithombeni esincane ukuze uvule isithombe-skrini ngosayizi ogcwele.
Uma uthenga isistimu ye-USU CRM ngokucushwa okungenani kokuthi "Okujwayelekile", uzoba nokukhetha kwemiklamo evela kuzifanekiso ezingaphezu kwamashumi amahlanu. Umsebenzisi ngamunye wesoftware uzoba nethuba lokukhetha ukwakheka kohlelo ukuze kuhambisane nokuthanda kwabo. Zonke izinsuku zomsebenzi kufanele zilethe injabulo!
I-CRM (emele uhlelo lwe-Customer Relationship Management) yokubalwa kwezikhungo zezokuzijabulisa ingenye yezindlela eziningi ezitholakalayo ze-USU Software eyenzelwe izikhungo zokuzijabulisa ezinolwazi lwazo ukuhlinzekwa kwezinsizakalo zanoma yiluphi uhlobo lokuqeqeshwa ngezindlela ezahlukahlukene futhi nganoma yisiphi isikali. Isikhungo sokuzijabulisa, i-CRM yaso yokuzijabulisa ehlinzeka ngokuzijabulisa ngaphakathi kohlaka lwe-CRM yokuzijabulisa jikelele, igcina amarekhodi amaklayenti ayo ngaphandle kokwehluleka - kucatshangelwa isigaba seminyaka yawo, isimo somzimba (uma ngabe isikhungo sibandakanyeka kwezokuzijabulisa kwezemidlalo), sungula ukulawula phezu kokuya kwabo, ukusebenza, ukuphepha, ukukhokha ngesikhathi esifanele esikhungweni sezokuzijabulisa njalonjalo.
I-CRM yokuqapha isikhungo sezokuzijabulisa ikuvumela ukuthi uguqule izinqubo zokubalwa kwemali nokulawulwa kwalezi zinhlobo ezibalulwe ngenhla zamabhizinisi, ngaleyo ndlela wehlise izindleko zomsebenzi zabasebenzi zokuqhuba imisebenzi yezokuphatha nezomnotho, ukubalwa kwezimali - kwemisebenzi yezezimali, kanye nabasebenzi - ngenqubo yokufunda , ngoba manje umsebenzi wokubika udinga izindleko zesikhathi esincane, futhi ukuhlolwa kokuqeqeshwa kwenziwa ngokuzenzakalela - kususelwa kumarekhodi isisebenzi asenzayo kumagazini wakhe we-elekthronikhi ngesikhathi samakilasi. Ukubalwa kwezikhungo zezokuzijabulisa ku-USU automation CRM kuyefana nokubalwa kwezikhungo zokuzijabulisa zokuqeqesha, akunabukhulu, ubukhulu - umehluko - izici ngazinye zesikhungo sokuzijabulisa zizocatshangelwa ekumiseni i-CRM, ngokulandelana, i-elektroniki amafomu nawo azohluka, ngokuya ngemininingwane yawo.
I-CRM yokubhalisa amaklayenti esikhungweni sokuzijabulisa iqukethe imininingwane ephathelene namakhasimende noxhumana nabo babazali (uma kwenzeka amakhasimende engaphansi kweminyaka engu-18), kufaka phakathi imininingwane mayelana nezidingo zeklayenti, izintandokazi zazo, nokwamukelwa kwento entsha, ukubekezela, ezinye izimo zezokwelapha, uma zikhona, ngoba lolu lwazi lungabaluleka kakhulu ekufundeni, ngakho-ke ludinga ukulawula ukuqeqeshwa namazwana afanele, kubika ngesikhathi sokuqaliswa kwalo. I-CRM yesikhungo sokuzijabulisa ingenye yamafomethi amahle kakhulu wokubhalisa nokugcina lolu lwazi, ikuvumela ukuthi ukhiqize ngokushesha iphrofayili ephelele yamakhasimende, ucabangela izifiso zawo kanye nesicelo sabo, uma kunjalo, imininingwane enjalo ikhona ku-database ye iCRM. Ukuze ibe lapho, i-CRM ihlinzeka ngamafomu akhethekile okubhalisa ingane ngezinsizakalo eziyimpoqo, konke okunye ukubonwa kwamakhasimende kuyarekhodwa ngesikhathi sokuqeqeshwa - ifomethi yabo ilungele ukwengeza izinkomba namazwi amasha, ngaphandle kokuthatha isikhathi sabasebenzi, ngoba bakulungele lokhu. Sheshisa inqubo yokufaka imininingwane.
Ubani umthuthukisi?
Akulov Nikolay
Uchwepheshe kanye nomklami omkhulu obambe iqhaza ekwakhiweni nasekuthuthukisweni kwale software.
2026-01-13
Ividiyo ye-crm yesikhungo sokuzijabulisa
Le vidiyo ingesiNgisi. Kodwa ungazama ukuvula imibhalo engezansi ngolimi lwakho lwendabuko.
I-CRM ye-accounting yesikhungo sokuzijabulisa, engalandwa mahhala kunguqulo yedemo yesoftware ye-USU kuwebhusayithi yethu esemthethweni, ikhiqiza imininingwane eminingi yokuqapha izinqubo zokuzijabulisa - ngohlobo ngalunye lokuzijabulisa, kukhona i-database ehlukile, nayo eqopha lokho kuyalawulwa. Ngokwesisekelo sokubhaliselwe, ukulawulwa kwezinkokhelo kuhlelwe, ngakho-ke, ukuvakashelwa kuyaqoshwa lapha - lapho inani lamaseshini akhokhelwayo lisondela ekugcineni, i-CRM ithumela isignali kubasebenzi ngokufaka umbala kulokhu okubhalisile ngokubomvu. Isimenclature sihlela ukulawula izimpahla isikhungo sokunakekela izingane esifuna ukusisebenzisa njengengxenye ye-CRM yaso yokuqeqesha, futhi ziyarekhodwa - lapho enye into yempahla iphela, ukubalwa kwezimali okuzenzakalelayo kugcina kukhombisa abantu ababhekele lokho kuthunyelwa, kuthumele isicelo ngokuzenzakalelayo ku umphakeli okhombisa inani elidingekayo laleyo nto. Ku-database ye-invoyisi, kunokubhaliswa okuyimibhalo kokuhanjiswa kwempahla, ku-database yabasebenzi, ukulawulwa kwemisebenzi yabasebenzi kuhlelekile futhi nezinsizakalo abazisebenzisile ziyarekhodwa, i-database yokuthengisa ilawula ukuthengiswa kwemikhiqizo yokuzijabulisa, ivumela ukuthola ukuthi ngobani nokuthi yiziphi izimpahla ezidlulisiwe noma ezithengisiwe.
I-CRM yesikhungo sokuzijabulisa isindisa imiphumela yokufunda yekhasimende ngalinye kuphrofayili yabo, ifaka kuyo imibhalo ehlukahlukene eqinisekisa impumelelo yakhe, ukusebenza kahle ezifundweni zakhe, imivuzo nezinhlawulo zakhe - zonke izinkomba zekhwalithi zisuselwa emiphumeleni yoqeqesho engatholakala lapha. I-CRM yokulawulwa kokukhiqiza yesikhungo sezokuzijabulisa ihlinzeka ngesethi yezinyathelo ezihlose ukuqinisekisa imvelo enempilo yangaphandle neyangaphakathi esikhungweni sokuzijabulisa. Kodwa-ke, ukulungiswa kwemibiko ejwayelekile yokulawula ukukhiqizwa kungumsebenzi weCRM.
Ukubalwa kwamakhasimende okuzenzakalelayo kwesikhungo sokuzijabulisa kunika amandla okulawula ukuqeqeshwa lapho kusenziwa, ngoba imibiko ngokuhlaziywa kwezinkomba zekhwalithi nezobuningi, ezenziwe izicelo zomuntu ngamunye futhi ekupheleni kwesikhathi sokubika, zikuvumela ukuthi uhlole isimo ngesikhathi esifanele kunqubo yokuzijabulisa futhi wenze ukulungisa okudingekayo. Isibonelo, umbiko othisha ukhombisa ukuthi obani ababhalise kakhulu kwezokuzijabulisa, abanenani elincane kakhulu lokwenqatshwa, abanesikhathi sokusebenza esicindezela kakhulu, futhi ngubani oletha inzuzo enkulu. Ukuthutheleka kwamakhasimende amasha nokugcinwa kwalawo akhona kuncike kubasebenzi abafundisayo, umbiko onjalo wenza ukuthi kuhlolwe ngokufanelekile ukusebenza kwesisebenzi ngasinye ekwenzeni inzuzo, ukusekela okungcono kakhulu nokushiya abangathembekile.
Landa inguqulo yedemo
Lapho uqala uhlelo, ungakhetha ulimi.
Ungalanda inguqulo yedemo mahhala. Futhi usebenze ohlelweni amasonto amabili. Olunye ulwazi seluvele lufakiwe lapho ukuze lucaciselwe.
Ubani umhumushi?
I-CRM yakha ngokuzimela isheduli yamakilasi ngefomethi yewindi - isethulo senziwa emakilasini, ekilasini ngalinye, uhlelo lukhonjiswa ngosuku, ngesonto nangehora.
Uma kukhona ikhasimende eqenjini okufanele likhokhele izifundo noma libuyise izincwadi ezifundwayo ezithathiwe ngesikhathi sokuqeqeshwa, umugqa weqembu kushejuli uzoba bomvu. Ngemuva kokuthi inkonzo ibanjiwe, kuvela uphawu ohlelweni lokuthi isevisi yenzekile, ngalesi sizathu, insizakalo eyodwa evela kwinkonzo ekhokhelwayo iyasuswa eqenjini lonke kokubhaliselwe.
Imininingwane emayelana nensizakalo ithunyelwa ku-database yabasebenzi futhi ibhalwe efayeleni lesisebenzi, ngokuya ngemininingwane eqoqiwe, uzoklonyeliswa. I-CRM izenzela ngokuzenzakalela zonke izibalo - ukubalwa kwemali ekhokhelwa abasebenzi, ukubalwa kwezindleko zamakilasi, ukubalwa kwentela okungaqondile kwenkambo yoqeqesho. Izibalo ezizenzakalelayo zinikeza ukusethwa kwezindleko okwenziwa ekugijimeni kokuqala kweCRM, okukuvumela ukuthi unikeze isichasiso senani ekusebenzeni ngakunye. Lokhu kubalwa kwenziwa kwenzeke ngokuba khona kwesisekelo esakhelwe ngaphakathi nesithenjwa somkhakha wezokuzijabulisa, oqukethe izinkambiso namazinga ezinqubo zokuzijabulisa.
Oda i-crm yesikhungo sokuzijabulisa
Ukuthenga uhlelo, vele usishayele noma usibhalele. Ochwepheshe bethu bazovumelana nawe ekucushweni kwesofthiwe efanele, balungise inkontileka kanye ne-invoyisi ukuze ukhokhe.
Ungaluthenga kanjani uhlelo?
Thumela imininingwane yenkontileka
Senza isivumelwano neklayenti ngalinye. Inkontileka iyisiqinisekiso sakho sokuthi uzothola lokho kanye okudingayo. Ngakho-ke, okokuqala udinga ukusithumelela imininingwane yebhizinisi elisemthethweni noma umuntu. Lokhu ngokuvamile akuthathi imizuzu engaphezu kwemi-5
Yenza inkokhelo kusengaphambili
Ngemva kokukuthumelela amakhophi askeniwe enkontileka kanye ne-invoyisi ukuze ukhokhe, kudingeka ukukhokha kusengaphambili. Sicela uqaphele ukuthi ngaphambi kokufaka uhlelo lwe-CRM, kwanele ukukhokha inani eliphelele, kodwa ingxenye kuphela. Izindlela zokukhokha ezahlukahlukene ziyasekelwa. Cishe imizuzu engu-15
Uhlelo luzofakwa
Ngemva kwalokhu, usuku oluthile lokufakwa kanye nesikhathi kuzovunyelwana ngakho nawe. Lokhu kuvame ukwenzeka ngosuku olufanayo noma ngakusasa ngemva kokuqedwa kwamaphepha. Ngokushesha ngemva kokufaka uhlelo lwe-CRM, ungacela ukuqeqeshwa komsebenzi wakho. Uma uhlelo luthengelwa umsebenzisi ongu-1, ngeke kuthathe isikhathi esingaphezu kwehora elingu-1
Jabulela umphumela
Jabulela umphumela ngokungapheli :) Okujabulisa kakhulu akuyona nje ikhwalithi isofthiwe eye yathuthukiswa ngayo ukuze isebenze ngokuzenzakalelayo umsebenzi wansuku zonke, kodwa futhi nokuntuleka kokuncika ngendlela yemali yokubhalisa yanyanga zonke. Phela, uzokhokha kanye kuphela ngohlelo.
Thenga uhlelo eselenziwe ngomumo
Futhi unga-oda ukuthuthukiswa kwesoftware yangokwezifiso
Uma unezidingo ezikhethekile zesofthiwe, oda ukuthuthukiswa ngokwezifiso. Khona-ke ngeke kudingeke uvumelane nohlelo, kodwa uhlelo luzolungiselelwa izinqubo zebhizinisi lakho!
I-CRM yesikhungo sokuzijabulisa
Isisebenzi ngasinye esamukelwe kwi-CRM sinokungena ngemvume komuntu ngamunye, iphasiwedi yokuphepha ngakho, banquma inani lemininingwane yesevisi ayitholayo emsebenzini wakhe. Umsebenzisi ngamunye unendawo yakhe yokusebenza kanye nemibhalo yokusebenza kwakhe, lapho engeza khona idatha eyinhloko neyamanje etholakala ngenkathi kwenziwa imisebenzi. Idokhumenti yokusebenza komuntu siqu isho isibopho somuntu siqu ngokunemba kwemininingwane equkethwe kuyo, imininingwane imakwa ngokungena ngemvume komsebenzisi lapho engena.
Abaphathi bahlala bebheka ukuhambisana kolwazi oluvela kumafomu omsebenzi nesimo samanje senqubo yokusebenza, besebenzisa umsebenzi wokucwaningwa kwamabhuku ukusheshisa inqubo yokubuyisana. Kungumsebenzi womsebenzi wokucwaninga amabhuku ukugqamisa izindawo ezinolwazi olwengeziwe futhi olabuyekezwa kusukela kusheke lokugcina, okukhombisa isikhathi lapho imininingwane yangezwa ku-CRM. Abasebenzisi basebenza ngasikhathi sinye ngaphandle kokungqubuzana kokugcina imininingwane, ngoba i-interface yabasebenzisi abaningi ixazulula inkinga, noma ngabe isebenza kudokhumenti efanayo. I-CRM ilungisa ngokuzenzakalela yonke iphakheji yamadokhumenti amanje, isebenza ngokukhululeka nemininingwane etholakalayo, esiza ukwenza ukuphathwa nokubalwa kwezimali okusebenza kahle kakhulu.