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Iqembu lezinhlelo: Ukuzenzakalelayo kwebhizinisi
Izinhlelo zesampula zezinhlelo ze-CRM
- I-copyright ivikela izindlela ezihlukile zokuzenzakalela kwebhizinisi ezisetshenziswa ezinhlelweni zethu.
I-copyright - Singabashicileli besofthiwe abaqinisekisiwe. Lokhu kuboniswa ohlelweni lokusebenza uma usebenzisa izinhlelo zethu nezinguqulo zedemo.
Umshicileli oqinisekisiwe - Sisebenza nezinhlangano emhlabeni wonke kusukela kwamabhizinisi amancane kuya kwamakhulu. Inkampani yethu ifakiwe kurejista yamazwe ngamazwe yezinkampani futhi inophawu lwe-electronic trust.
Uphawu lokuthembela
Ushintsho olusheshayo.
Yini ofuna ukuyenza manje?
Uma ufuna ukujwayelana nohlelo, indlela eshesha kakhulu ukuqala ukubuka ividiyo egcwele, bese ulanda inguqulo yedemo yamahhala bese usebenza nayo ngokwakho. Uma kunesidingo, cela isethulo kwabesekela lobuchwepheshe noma ufunde imiyalelo.
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Phakathi namahora ebhizinisi ngokuvamile siphendula phakathi kweminithi elingu-1
Ungaluthenga kanjani uhlelo?
Buka isithombe-skrini sohlelo
Buka ividiyo mayelana nohlelo
Landa inguqulo yedemo
Qhathanisa ukucushwa kohlelo
Bala izindleko zesofthiwe
Bala izindleko zefu uma udinga iseva yefu
Ubani umthuthukisi?
Isithombe-skrini sohlelo
Isithombe-skrini isithombe sesofthiwe esebenzayo. Kusuka kuyo ungakwazi ukuqonda ngokushesha ukuthi uhlelo lwe-CRM lubukeka kanjani. Senze isixhumi esibonakalayo sewindi esisekelwa idizayini ye-UX/UI. Lokhu kusho ukuthi ukusebenzelana komsebenzisi kusekelwe eminyakeni yolwazi lomsebenzisi. Isenzo ngasinye sitholakala lapho kulunge khona kakhulu ukusenza. Ngenxa yale ndlela enekhono, ukukhiqiza kwakho kuzoba okuphezulu. Chofoza esithombeni esincane ukuze uvule isithombe-skrini ngosayizi ogcwele.
Uma uthenga isistimu ye-USU CRM ngokucushwa okungenani kokuthi "Okujwayelekile", uzoba nokukhetha kwemiklamo evela kuzifanekiso ezingaphezu kwamashumi amahlanu. Umsebenzisi ngamunye wesoftware uzoba nethuba lokukhetha ukwakheka kohlelo ukuze kuhambisane nokuthanda kwabo. Zonke izinsuku zomsebenzi kufanele zilethe injabulo!
Izibonelo zezinhlelo ze-CRM zezinhlelo. Uma uqale ukwakheka kohlelo oluzenzakalelayo lwe-CRM (Customer Relationship Management) ebhizinisini lakho ngokuthayipha lo mbuzo ovame kakhulu emugqeni wokusesha, lokhu kusho ukuthi: okokuqala, ususibekile isisekelo sokwakhiwa kohlobo olugxile kumakhasimende. yokwenza ibhizinisi enkampanini yakho, ngakho Usibone kanjani isidingo se-CRM? okwesibili, usekwazi okuncane kakhulu mayelana nendlela yokuhlela lesi simiso, njengoba waqala ukusesha uhlelo olunombuzo onjalo ojwayelekile.
Kunezinhlelo ezihlukene zokuhlela izinhlelo ze-CRM: ezinhle nezimbi, ezikhokhelwayo nezimahhala, ezisebenzayo neziphansi. Indlela yokukhetha? Yiqiniso, ngemva kokufunda ukusebenza nezici zemikhiqizo eminingi yesofthiwe! Ngakho-ke, izibonelo zezinhlelo ze-CRM zombuzo azisizi ngalutho. Buka, funda, qhathanisa futhi ukale. Lokhu kuzokuvumela ukuba wenze ukukhetha unolwazi. Futhi nathi, siyaqiniseka ukuthi ukukhetha kwakho okuqaphelayo kuzowela ohlelweni olusuka Kusistimu Yokubalwa Kwezimali Yomhlaba Wonke.
Ukubuyekezwa mayelana nohlelo lwe-CRM oluvela e-USU, nezibonelo ongazithola kuwebhusayithi yethu nakweminye imithombo ye-inthanethi, zigqamisa kakhulu umkhiqizo wethu wesoftware. Ayibizi (isilinganiso sekhwalithi yentengo ilungile), ikhwalithi ephezulu, isebenza ngezinto eziningi futhi kulula ukuyisebenzisa.
Inkampani yethu ngokuvamile igxile ekuthuthukisweni kwesoftware yohlobo lokuphatha. Futhi kule ndawo, sesivele sidale inani elikhulu lemikhiqizo. Ungabheka futhi izibonelo zabo nezincazelo kusayithi. Ngakho-ke, lapho kufika ithuba futhi kunesidingo sokudala umkhiqizo emkhakheni we-CRM, sase siqongelele imithwalo eyanele njengolwazi lwethiyori. Kanye nolwazi olusebenzayo ekudaleni izinhlelo zokusebenza zekhwalithi ephezulu. Lolu lwazi nolwazi lusetshenziswe ukudala isofthiwe yekhwalithi ephezulu engathuthukisa umsebenzi nabathengi nabathengi bezinsizakalo kunoma iyiphi ibhizinisi.
Ohlelweni lwe-USU, ungahlela yonke idatha kusizinda samakhasimende akho, usethe uhlelo lobudlelwano nabantu ngemithombo ehlukahlukene. Futhi, i-CRM izosiza ukusabalalisa kangcono izibopho zobudlelwano bomphakathi phakathi kwabasebenzi benkampani yakho.
Ngemva kokufunda izibonelo zokusebenza namakhasimende ezinkampanini eziningi zamaphrofayili ahlukahlukene omsebenzi, nokulalela impendulo evela kumakhasimende awo nakubasebenzi, sihlonze izinzuzo nezingozi eziyinhloko ze-CRM yesimanje. Kwakungokwesisekelo salokhu kuhlonza ukuthi sizame ukudala umkhiqizo wesofthiwe ngaphandle kokhiye kanye nokushiyeka okuvame kakhulu kwe-CRM kanye nenani elikhulu lezinzuzo.
Ubani umthuthukisi?
Akulov Nikolay
Uchwepheshe kanye nomklami omkhulu obambe iqhaza ekwakhiweni nasekuthuthukisweni kwale software.
2026-02-26
Ividiyo yezinhlelo zesampula yezinhlelo ze-cRM
Le vidiyo ingesiNgisi. Kodwa ungazama ukuvula imibhalo engezansi ngolimi lwakho lwendabuko.
Ezibuyekezweni zohlelo lwe-CRM oluvela e-USU, sivame ukufunda amagama okubonga avela kulabo asebevele besebenzisa uhlelo lwethu lokusebenza. Futhi lona umvuzo ongcono kakhulu weqembu lethu lonke! I-USU isebenza nabantu kanye nabantu. Futhi ngokwenza ngokuzenzakalelayo uhlelo lokuphatha ubudlelwano namakhasimende ebhizinisi, thina ngokwethu sakhe uhlelo lwalobu budlelwano ngokwesisekelo sokwethembana futhi ngaphakathi kohlaka lokubambisana olunezithelo zesikhathi eside. Sizojabula ukukubona njengamakhasimende ethu amasha!
Isebenza njengengxenye yokuhlaziywa kwempendulo yamakhasimende, i-USU icabangela amaphuzu amahle namabi ezincazelweni zomkhiqizo futhi ithuthukisa intuthuko yethu ngokusekelwe ezifisweni zabantu.
Uhlelo ludale imininingwane egciniwe ekhethekile yokugcina ukubuyekezwa ngemibandela ehlukene yokuhlelwa kwazo: izibonelo zokubuyekezwa okuhle, izibonelo zokubuyekezwa okungalungile, izibonelo zokubuyekezwa okuwusizo, izibonelo zokubuyekezwa okunconyelwe ukuhlaziywa, njll.
Izinkampani zanoma iyiphi iphrofayela yomsebenzi zizokwazi ukusebenza nezinhlelo ze-CRM ezizenzakalelayo ezivela ku-USU.
Izindleko zohlelo zilungile futhi zihambisana nenani elingcono kakhulu lekhwalithi.
Kuzinhlelo ze-CRM ezakhiwe ngosizo lwe-USU, isitayela somuntu ngamunye sokwenza ibhizinisi emkhakheni wokuxhumana namakhasimende sihlala sifundwa.
Landa inguqulo yedemo
Lapho uqala uhlelo, ungakhetha ulimi.
Ungalanda inguqulo yedemo mahhala. Futhi usebenze ohlelweni amasonto amabili. Olunye ulwazi seluvele lufakiwe lapho ukuze lucaciselwe.
Ubani umhumushi?
Lesi sitayela sakhiwe ngesisekelo sezimpawu zomsebenzi wenkampani ethile yekhasimende.
Ezibonelweni zezinguqulo zedemo zezinhlelo zethu, ongazilanda kuwebhusayithi ye-USU, ungabona ukuthi imikhiqizo yesoftware inamuphi umsebenzi, ngakho-ke ngoku-oda isicelo sethu sezinhlelo ze-CRM ezizenzakalelayo, ngeke uthenge ingulube ephaketheni, kodwa thola obufuna ukukuthola.
Umsebenzi emkhakheni wemihlangano eqondile namakhasimende, izingxoxo zocingo, ukuthumela imilayezo, ukuqoqa impendulo, njll. uyathuthukiswa.
Ngaphambi kokudala i-CRM yethu, sifunde izibonelo zokusebenza nesizinda samakhasimende ezinkampanini eziningi zamaphrofayili ahlukahlukene futhi salalela impendulo evela kumakhasimende abo nakubasebenzi.
Ngokusekelwe ekuhlonzweni kokushiyeka okuvame kakhulu kwe-CRM, sizamile ukwenza umkhiqizo wesofthiwe ngaphandle kwawo.
I-CRM evela ku-USU ihlela yonke idatha kusisekelo samaklayenti enkampani.
Oda izinhlelo zesampula zezinhlelo ze-cRM
Ukuthenga uhlelo, vele usishayele noma usibhalele. Ochwepheshe bethu bazovumelana nawe ekucushweni kwesofthiwe efanele, balungise inkontileka kanye ne-invoyisi ukuze ukhokhe.
Ungaluthenga kanjani uhlelo?
Thumela imininingwane yenkontileka
Senza isivumelwano neklayenti ngalinye. Inkontileka iyisiqinisekiso sakho sokuthi uzothola lokho kanye okudingayo. Ngakho-ke, okokuqala udinga ukusithumelela imininingwane yebhizinisi elisemthethweni noma umuntu. Lokhu ngokuvamile akuthathi imizuzu engaphezu kwemi-5
Yenza inkokhelo kusengaphambili
Ngemva kokukuthumelela amakhophi askeniwe enkontileka kanye ne-invoyisi ukuze ukhokhe, kudingeka ukukhokha kusengaphambili. Sicela uqaphele ukuthi ngaphambi kokufaka uhlelo lwe-CRM, kwanele ukukhokha inani eliphelele, kodwa ingxenye kuphela. Izindlela zokukhokha ezahlukahlukene ziyasekelwa. Cishe imizuzu engu-15
Uhlelo luzofakwa
Ngemva kwalokhu, usuku oluthile lokufakwa kanye nesikhathi kuzovunyelwana ngakho nawe. Lokhu kuvame ukwenzeka ngosuku olufanayo noma ngakusasa ngemva kokuqedwa kwamaphepha. Ngokushesha ngemva kokufaka uhlelo lwe-CRM, ungacela ukuqeqeshwa komsebenzi wakho. Uma uhlelo luthengelwa umsebenzisi ongu-1, ngeke kuthathe isikhathi esingaphezu kwehora elingu-1
Jabulela umphumela
Jabulela umphumela ngokungapheli :) Okujabulisa kakhulu akuyona nje ikhwalithi isofthiwe eye yathuthukiswa ngayo ukuze isebenze ngokuzenzakalelayo umsebenzi wansuku zonke, kodwa futhi nokuntuleka kokuncika ngendlela yemali yokubhalisa yanyanga zonke. Phela, uzokhokha kanye kuphela ngohlelo.
Thenga uhlelo eselenziwe ngomumo
Futhi unga-oda ukuthuthukiswa kwesoftware yangokwezifiso
Uma unezidingo ezikhethekile zesofthiwe, oda ukuthuthukiswa ngokwezifiso. Khona-ke ngeke kudingeke uvumelane nohlelo, kodwa uhlelo luzolungiselelwa izinqubo zebhizinisi lakho!
Izinhlelo zesampula zezinhlelo ze-CRM
Uhlelo lokusebenzelana namakhasimende ngemithombo ehlukahlukene luzolungiswa.
Ngemodi ezenzakalelayo, ukuhlukaniswa kwamacala emkhakheni wokuxhumana nabantu kuzokwenziwa.
Wonke la macala azohlukaniswa ngokwesisekelo kanye nesesibili.
Enqubweni ngayinye ngaphakathi kohlaka lomsebenzi namakhasimende, umabi wefa uzonikezwa futhi nezinsuku eziqondile zokubulawa zizonqunywa.
Uhlelo lwe-CRM lufakwe uhlelo olubanzi lwamacebiso, oluqukethe izibonelo zezinqubo ezihlukahlukene, izibonelo zokwakha amathebula e-pivot, izibonelo zamagrafu wokuhlela, njll.
Wonke umsebenzi namaklayenti uzoba ngohlelekile futhi uhleliwe.
I-CRM evela ku-USU ihlangabezana nazo zonke izidingo zesimanje zalolu hlobo lwezinhlelo zokuphatha.