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Iqembu lezinhlelo: Ukuzenzakalelayo kwebhizinisi
Ukugcina amaklayenti ku-CRM
- I-copyright ivikela izindlela ezihlukile zokuzenzakalela kwebhizinisi ezisetshenziswa ezinhlelweni zethu.
I-copyright - Singabashicileli besofthiwe abaqinisekisiwe. Lokhu kuboniswa ohlelweni lokusebenza uma usebenzisa izinhlelo zethu nezinguqulo zedemo.
Umshicileli oqinisekisiwe - Sisebenza nezinhlangano emhlabeni wonke kusukela kwamabhizinisi amancane kuya kwamakhulu. Inkampani yethu ifakiwe kurejista yamazwe ngamazwe yezinkampani futhi inophawu lwe-electronic trust.
Uphawu lokuthembela
Ushintsho olusheshayo.
Yini ofuna ukuyenza manje?
Uma ufuna ukujwayelana nohlelo, indlela eshesha kakhulu ukuqala ukubuka ividiyo egcwele, bese ulanda inguqulo yedemo yamahhala bese usebenza nayo ngokwakho. Uma kunesidingo, cela isethulo kwabesekela lobuchwepheshe noma ufunde imiyalelo.
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Phakathi namahora ebhizinisi ngokuvamile siphendula phakathi kweminithi elingu-1
Ungaluthenga kanjani uhlelo?
Buka isithombe-skrini sohlelo
Buka ividiyo mayelana nohlelo
Landa inguqulo yedemo
Qhathanisa ukucushwa kohlelo
Bala izindleko zesofthiwe
Bala izindleko zefu uma udinga iseva yefu
Ubani umthuthukisi?
Isithombe-skrini sohlelo
Isithombe-skrini isithombe sesofthiwe esebenzayo. Kusuka kuyo ungakwazi ukuqonda ngokushesha ukuthi uhlelo lwe-CRM lubukeka kanjani. Senze isixhumi esibonakalayo sewindi esisekelwa idizayini ye-UX/UI. Lokhu kusho ukuthi ukusebenzelana komsebenzisi kusekelwe eminyakeni yolwazi lomsebenzisi. Isenzo ngasinye sitholakala lapho kulunge khona kakhulu ukusenza. Ngenxa yale ndlela enekhono, ukukhiqiza kwakho kuzoba okuphezulu. Chofoza esithombeni esincane ukuze uvule isithombe-skrini ngosayizi ogcwele.
Uma uthenga isistimu ye-USU CRM ngokucushwa okungenani kokuthi "Okujwayelekile", uzoba nokukhetha kwemiklamo evela kuzifanekiso ezingaphezu kwamashumi amahlanu. Umsebenzisi ngamunye wesoftware uzoba nethuba lokukhetha ukwakheka kohlelo ukuze kuhambisane nokuthanda kwabo. Zonke izinsuku zomsebenzi kufanele zilethe injabulo!
Eminyakeni yamuva nje, ukuphathwa kwamakhasimende ku-CRM kwenziwe ngezinhlelo ezikhethekile zokuzenzakalela ezisiza ukwakha ngokucacile zonke izici zokusebenzisana nesisekelo samakhasimende, ukusebenzisa amasu okukhangisa nawokumaketha, ukukhuthaza izinsizakalo, nokuheha abathengi abasha. Indlela yokwenza incike ngokuphelele enhlanganweni. Angagxila ekusebenzelaneni kwamakhasimende, asebenzele ukukhulisa ukwethembeka komkhiqizo noma ukuqwashisa, azibandakanye ekuthumeleni ama-imeyili okukhangisa noma ashaye ucingo, abeke phambili amanethiwekhi omphakathi, njll.
Ochwepheshe boHlelo Lokubalwa Kwemali Lomhlaba Wonke (i-USA) bazama ukusebenzela ekugcineni ukwesekwa ngendlela ebambekayo nangenkuthalo enkulu, ukuze amakhasimende esikhathini sokuqala sokusebenza akwazi ukusebenzisa amathuluzi abanzi e-CRM futhi athole imiphumela efiselekayo. Ungakhohlwa mayelana namaketanga azenzakalelayo. Ukusebenza kuzoba lula kuze kufike ezingeni elidingekayo. Ngesenzo esisodwa nje, kwethulwa izinqubo ezimbalwa, ulwazi olungenayo luyacutshungulwa, ulwazi kumarejista luyabuyekezwa, futhi imibhalo ehambisana nayo ilungiswa ngokuzenzakalelayo.
Izinzuzo zokugcina amarekhodi zicacile. Kuklayenti ngalinye, kuqoqwa ulwazi oluhluke ngokuphelele lwe-CRM, izici namadokhumenti, okukuvumela ukuthi udale amaqembu okuhlosiwe, isidingo socwaningo, uhlaziye izinkomba zenzuzo nokulahlekelwa, futhi uvule iziteshi ezihlukene zokukhanga. Akuyona imfihlo ukuthi ukugcina ukwesekwa kuthinta nezindaba zokuxhumana okufanele nabahlinzeki, abalingani bokuhweba, ozakwethu. Abasebenzisi banokufinyelela kokwenziwe, amanani, izivumelwano zamanje namavolumu. Wonke amapharamitha angahlaziywa.
Ukuthumela i-SMS kuthathwa njengesici esifunwa kakhulu sohlelo lwe-CRM. Ngesikhathi esifanayo, ukuthumela okuzenzakalelayo kuhlanganisa kokubili imilayezo yomuntu siqu kanye nenqwaba kumakhasimende. Ngokuya ngezici ezithile, ungakha amaqembu okuqondiwe ukuze ukhuphule ukusebenza kahle kokukhangisa. Lesi akusona ukuphela kwesici se-CRM okufanele sinakwe. Engeza kulokhu ukugcinwa kwemibhalo yokulawula, ukuhlaziya amakhasimende nezinkomba zokufunwa, ukubala okuzenzakalelayo kanye nezibikezelo, ukulawula ukusebenza kwe-warehouse, ukulungiswa kombiko wezezimali nokuphatha.
Ubuchwepheshe besimanje bukuvumela ukuthi uthathe ibhizinisi lakho uliyise ezingeni elihluke ngokuphelele. Izinhlelo zokuzenzakalela ziba isiqinisekiso esicacile. Ziyakhiqiza, zikhiqiza, zigxile ekuzuzeni umphumela ofunekayo ngazo zonke izindlela ezitholakala kukhithi yamathuluzi ye-CRM ebanzi. Oxhumana nabo namakhasimende nozakwethu, imibiko yokuphatha elawulwayo, ukukhokhelwa kochwepheshe besikhathi esigcwele, amaphepha, izifundo nokuhlaziywa okuhlukahlukene, izibalo zezibalo zezikhundla ezithile nokunye okuningi kuyalawuleka.
Ubani umthuthukisi?
Akulov Nikolay
Uchwepheshe kanye nomklami omkhulu obambe iqhaza ekwakhiweni nasekuthuthukisweni kwale software.
2026-02-26
Ividiyo yokunakekela amakhasimende ku-CRM
Le vidiyo ingesiNgisi. Kodwa ungazama ukuvula imibhalo engezansi ngolimi lwakho lwendabuko.
Isiteji silawula izingqinamba eziyinhloko zokusebenza namakhasimende, ukuthumela nokucwaninga, ukuhlaziywa kwesidingo, ukuxhumana, ukubika kwe-CRM kumapharamitha akhethiwe.
Cishe zonke izici zemisebenzi yenhlangano zingaphansi kokulawulwa okuqinile kweplathifomu yedijithali. Ngesikhathi esifanayo, amathuluzi amaningi asebenzayo atholakala kubasebenzisi.
Ezehlakalweni ezibaluleke kakhulu empilweni yesakhiwo, izaziso zolwazi zitholwa ngesivinini sombani.
Uhlu lwemibhalo oluhlukene lunikezelwe koxhumana nabo nabahlinzeki, osonkontileka kanye nozakwethu abahwebayo.
Uhlobo lokuxhumana kwe-CRM luncike ngokuphelele ezifisweni zesakhiwo. Lokhu kungaba imilayezo ye-SMS yomuntu siqu kanye nenqwaba, ukwakheka kwamaqembu okuqondiwe kuwo, izifundo ezihlukahlukene kanye nokuqoqwa kwezibalo.
Landa inguqulo yedemo
Lapho uqala uhlelo, ungakhetha ulimi.
Ungalanda inguqulo yedemo mahhala. Futhi usebenze ohlelweni amasonto amabili. Olunye ulwazi seluvele lufakiwe lapho ukuze lucaciselwe.
Ubani umhumushi?
Ukugcina ukusekelwa kuphinde kuthinte ubudlelwano nozakwethu bebhizinisi, lapho kulula khona ukuvula izingobo zomlando, ukutadisha umlando wokusebenza, umane uqhathanise amanani amanje kanye nokulinganisa izindleko.
Uma amanani emali engenayo ehla ngokushesha, kube khona ukuphuma kwamakhasimende, khona-ke ukuguquguquka kuzobonakala ekubikeni.
Isiteji singaba isikhungo solwazi esisodwa esihlanganisa izindawo zokuthengisa, izindawo zokugcina izimpahla, namagatsha ahlukahlukene.
Uhlelo aluqapheli kuphela ukusebenza kwefomethi ye-CRM, kodwa futhi luthwebula olunye uhla lwezinqubo, ukuthengwa kwezimpahla, izinqolobane zesitoko, izinsiza ezihlukahlukene, ukuhlela nokubikezela.
Akuwenzi mqondo ukwenza amakhadi e-elekthronikhi eklayenti ngalinye (noma imikhiqizo ehlukahlukene) lapho uhlu oluhambisanayo luseduze. Inketho yokungenisa inikeziwe.
Oda amaklayenti okugcina ku-CRM
Ukuthenga uhlelo, vele usishayele noma usibhalele. Ochwepheshe bethu bazovumelana nawe ekucushweni kwesofthiwe efanele, balungise inkontileka kanye ne-invoyisi ukuze ukhokhe.
Ungaluthenga kanjani uhlelo?
Thumela imininingwane yenkontileka
Senza isivumelwano neklayenti ngalinye. Inkontileka iyisiqinisekiso sakho sokuthi uzothola lokho kanye okudingayo. Ngakho-ke, okokuqala udinga ukusithumelela imininingwane yebhizinisi elisemthethweni noma umuntu. Lokhu ngokuvamile akuthathi imizuzu engaphezu kwemi-5
Yenza inkokhelo kusengaphambili
Ngemva kokukuthumelela amakhophi askeniwe enkontileka kanye ne-invoyisi ukuze ukhokhe, kudingeka ukukhokha kusengaphambili. Sicela uqaphele ukuthi ngaphambi kokufaka uhlelo lwe-CRM, kwanele ukukhokha inani eliphelele, kodwa ingxenye kuphela. Izindlela zokukhokha ezahlukahlukene ziyasekelwa. Cishe imizuzu engu-15
Uhlelo luzofakwa
Ngemva kwalokhu, usuku oluthile lokufakwa kanye nesikhathi kuzovunyelwana ngakho nawe. Lokhu kuvame ukwenzeka ngosuku olufanayo noma ngakusasa ngemva kokuqedwa kwamaphepha. Ngokushesha ngemva kokufaka uhlelo lwe-CRM, ungacela ukuqeqeshwa komsebenzi wakho. Uma uhlelo luthengelwa umsebenzisi ongu-1, ngeke kuthathe isikhathi esingaphezu kwehora elingu-1
Jabulela umphumela
Jabulela umphumela ngokungapheli :) Okujabulisa kakhulu akuyona nje ikhwalithi isofthiwe eye yathuthukiswa ngayo ukuze isebenze ngokuzenzakalelayo umsebenzi wansuku zonke, kodwa futhi nokuntuleka kokuncika ngendlela yemali yokubhalisa yanyanga zonke. Phela, uzokhokha kanye kuphela ngohlelo.
Thenga uhlelo eselenziwe ngomumo
Futhi unga-oda ukuthuthukiswa kwesoftware yangokwezifiso
Uma unezidingo ezikhethekile zesofthiwe, oda ukuthuthukiswa ngokwezifiso. Khona-ke ngeke kudingeke uvumelane nohlelo, kodwa uhlelo luzolungiselelwa izinqubo zebhizinisi lakho!
Ukugcina amaklayenti ku-CRM
Uma inkampani ilahlwa kahle ngamadivaysi e-warehouse (TSD), khona-ke noma yiziphi izisetshenziswa zezinkampani zangaphandle zingaxhunywa ngokuhlukana.
Ukuqapha kukuvumela ukuthi uthole izinkinga ngokushesha nangokunembile. Thatha isinyathelo ngokushesha ukuze uziqede.
Ngosizo lokubika okuhleliwe, kulula ukuhlaziya iziteshi zokutholwa kwamakhasimende, imikhankaso yokumaketha nokukhushulwa, izaphulelo namabhonasi, nezinhlelo zokwethembeka.
Ungasebenza nezinkomba zokukhiqiza ngokuningiliziwe, imibiko yocwaningo, izinkomba zokusebenza zabasebenzi, usethe imisebenzi yesikhathi esizayo, uqaphe ukuqaliswa kwazo.
Isikhathi sesilingo, awukwazi ukwenza ngaphandle kwenguqulo yedemo yomkhiqizo. Sinikeza ukulanda kwamahhala.