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Iqembu lezinhlelo: Ukuzenzakalelayo kwebhizinisi
Ama-CRM wamahhala okunakekelwa kwesisekelo samakhasimende
- I-copyright ivikela izindlela ezihlukile zokuzenzakalela kwebhizinisi ezisetshenziswa ezinhlelweni zethu.
I-copyright - Singabashicileli besofthiwe abaqinisekisiwe. Lokhu kuboniswa ohlelweni lokusebenza uma usebenzisa izinhlelo zethu nezinguqulo zedemo.
Umshicileli oqinisekisiwe - Sisebenza nezinhlangano emhlabeni wonke kusukela kwamabhizinisi amancane kuya kwamakhulu. Inkampani yethu ifakiwe kurejista yamazwe ngamazwe yezinkampani futhi inophawu lwe-electronic trust.
Uphawu lokuthembela
Ushintsho olusheshayo.
Yini ofuna ukuyenza manje?
Uma ufuna ukujwayelana nohlelo, indlela eshesha kakhulu ukuqala ukubuka ividiyo egcwele, bese ulanda inguqulo yedemo yamahhala bese usebenza nayo ngokwakho. Uma kunesidingo, cela isethulo kwabesekela lobuchwepheshe noma ufunde imiyalelo.
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Phakathi namahora ebhizinisi ngokuvamile siphendula phakathi kweminithi elingu-1
Ungaluthenga kanjani uhlelo?
Buka isithombe-skrini sohlelo
Buka ividiyo mayelana nohlelo
Landa inguqulo yedemo
Qhathanisa ukucushwa kohlelo
Bala izindleko zesofthiwe
Bala izindleko zefu uma udinga iseva yefu
Ubani umthuthukisi?
Isithombe-skrini sohlelo
Isithombe-skrini isithombe sesofthiwe esebenzayo. Kusuka kuyo ungakwazi ukuqonda ngokushesha ukuthi uhlelo lwe-CRM lubukeka kanjani. Senze isixhumi esibonakalayo sewindi esisekelwa idizayini ye-UX/UI. Lokhu kusho ukuthi ukusebenzelana komsebenzisi kusekelwe eminyakeni yolwazi lomsebenzisi. Isenzo ngasinye sitholakala lapho kulunge khona kakhulu ukusenza. Ngenxa yale ndlela enekhono, ukukhiqiza kwakho kuzoba okuphezulu. Chofoza esithombeni esincane ukuze uvule isithombe-skrini ngosayizi ogcwele.
Uma uthenga isistimu ye-USU CRM ngokucushwa okungenani kokuthi "Okujwayelekile", uzoba nokukhetha kwemiklamo evela kuzifanekiso ezingaphezu kwamashumi amahlanu. Umsebenzisi ngamunye wesoftware uzoba nethuba lokukhetha ukwakheka kohlelo ukuze kuhambisane nokuthanda kwabo. Zonke izinsuku zomsebenzi kufanele zilethe injabulo!
I-CRM yamahhala yokugcina isisekelo samaklayenti, kanye nokuxazulula ezinye izinhlobo zemisebenzi, vele, iyatholakala kunethiwekhi yomhlaba wonke futhi ihloselwe ukukhangisa ngendlela ekhangayo kubasebenzisi noma ukubazisa mayelana ne-pumped ethuthuke kakhulu. izinketho ezikhokhelwayo zesoftware enjalo. Ngosizo lwabo, izinkampani zokuthuthukiswa, njengomthetho, zisenethuba elihle lokuthuthukisa amaphrojekthi azo kahle + zihluke kwabanye abaqhudelana nabo, ngakho-ke ukuba khona kwabo kanye nokusetshenziswa okunekhono ngezinjongo zokuthengisa kungaletha izinzuzo eziningi, ama-pluses, kanye nezinzuzo. Ngaphezu kwalokho, ngalezi zinguqulo, kungase kube kuhle nakakhulu ukujwayeza abasebenzisi ngemikhiqizo ye-IT ekhuthazwa inhlangano emakethe yezinsizakalo futhi ubanikeze ithuba lokuhlola amandla ezinhlelo zokubala imali.
Ama-CRM amaningi amahhala okugcina izisekelo zamakhasimende nezinye izinjongo ahlukaniswe ngamaqembu amabili amakhulu. Manje ake sibheke izici zabo, umehluko kanye nezici. Ake siqale ngokulandelana.
Esokuqala sihlanganisa izibonelo ezitholakala ngokugcwele ukuze zisetshenziswe unomphela: okungukuthi, zingasetshenziswa ngaphandle kwemikhawulo yesikhathi. Zisatshalaliswa, yiqiniso, hhayi nje kanjalo, kodwa ngenxa yokuthi, cishe, zihlanganisa amasethi akhethwe kusengaphambili ezakhiwo ezisebenzayo kanye nemingcele egxilile ngokucacile. Lokhu kusho ukuthi mancane amathuba okuba babe namakhono akhelwe ngaphakathi okugcina inani elikhulu lamafayela, isilawuli kude, ukwenza ngokuzenzakalela ukuhamba komsebenzi okuhlukahlukene, ukwethula izinto ezintsha eziwusizo, njll. Futhi ngaphezu kwalokho osekushiwo, kungabi ngaphezu kwenani elithile labasebenzisi. , isibonelo, ezinhlanu noma eziyisithupha, cishe uzokwazi ukuzisebenzisa.
Okwesibili kuhlanganisa izibonelo ezitholakalayo okwesikhashana ukuze zisetshenziswe, okungukuthi, zingasetshenziswa kuphela ngesikhathi sesilingo, ngemva kwalokho kuzodingeka wenze ukukhetha: thenga inguqulo ekhokhelwe ngokugcwele noma ulahle lo mbono. Umgomo wabo oyinhloko, kunjalo, ukuheha amakhasimende ngokuwahlinzeka ngezinhlelo zokuhlola. Njengomthetho, isofthiwe enjalo futhi inamasethi akhethiwe ngokuqinile wezakhiwo ezisebenzayo kanye nemikhawulo egxilile ecacile, kodwa ikakhulukazi eyethulo. Konke lokhu kuzokwanela ukuthola umbono ojwayelekile mayelana nemikhiqizo ye-IT bese uthatha isinqumo sokugcina esifanele.
Kuhle futhi ukuqaphela lapha ukuthi womabili la maqembu cishe ahloselwe izinjongo zokukhangisa: abathuthukisi banikeza amakhasimende angaba khona ithuba lokuzama ngempela izinzuzo zesofthiwe yokubala futhi ngaleyo ndlela ashukumise inhloso yawo yokuthenga izinketho ezikhokhelwayo ezigcwele. Ngesikhathi esifanayo, ngamunye wabathuthukisi be-CRM uchaza izikhali zemisebenzi eyakhelwe ngaphakathi, imiyalo, izinsiza ngendlela yabo, futhi uqaphe ngokucophelela ukuthi ukugcwaliswa kwezinhlelo zokusebenza zokuthuthukisa ibhizinisi kuqukethe ama-chips edemo alungiselelwe kahle, amatafula nezinsizakalo.
Iqiniso elibalulekile iqiniso lokuthi ku-CRM yamahhala yokubala nokuphatha izisekelo zamaklayenti, kuvame ukuba nohlobo oluthile lokukhangisa oluthuthukisa imikhiqizo namasevisi adingwa izinkampani ze-IT (abathuthukisi) njengamanje. Yiqiniso, lokhu kubhekisela ebunzimeni balezi zinhlelo futhi akufanele kakhulu ezinhlanganweni eziningi ezibucayi, ngoba kujabulisa kakhulu ukusebenza ngaphandle kwezinto ezingadingekile ezicasulayo ezingadingekile kanye namabhanela abanye abantu.
Ubani umthuthukisi?
Akulov Nikolay
Uchwepheshe kanye nomklami omkhulu obambe iqhaza ekwakhiweni nasekuthuthukisweni kwale software.
2026-02-26
Ividiyo yama-CRM amahhala okunakekelwa kwesisekelo samakhasimende
Le vidiyo ingesiNgisi. Kodwa ungazama ukuvula imibhalo engezansi ngolimi lwakho lwendabuko.
Ngakho-ke, uma osomabhizinisi bedinga ukusebenzisa ngokugcwele amakhono e-CRM, esikhundleni sezinketho zamahhala, kufanele babheke ngokushesha abalingani abakhokhelwayo abanenzuzo, ngoba kulokhu kuzokwazi ukuthenga izinhlelo ngokusekelwa okuvamile kwezobuchwepheshe, izimo ezingenamkhawulo, izakhiwo ezingenamkhawulo zokusebenza. , amathuluzi anamandla, njll.
I-Universal accounting systems ingesinye sezipho ezihamba phambili ezitholakala emakethe yamanje yezinsizakalo ze-IT. Ngaphezu kwalokho, namuhla kungenzeka ukuthola noma yiziphi izinguqulo ezidingekayo zebhizinisi phakathi kwabo: ukufuywa kwezilwane, amakilabhu ezemidlalo, imithi, amazinyo, izinto zokuthutha, izitudiyo zokulungisa, izitolo ze-intanethi, amabhizinisi okuhweba, amaketanga okudayisa, njll Plus, okubaluleke kakhulu, zonke zisekela kalula ukuthuthukiswa nobuchwepheshe besimanje obungcono kakhulu, futhi lokhu kuzovumela ukwethulwa kwezinhlobonhlobo zezinto ezintsha ezihlukile esikhathini esizayo: kusukela ekugadweni kwevidiyo kuya ekwamukeleni ukuthengiselana ngamatheminali e-Qiwi Visa Wallet electronic.
Izilimi zomhlaba ezitholakalayo ukuze zisetshenziswe. Ngenxa yalokhu, abaphathi benhlangano bazoba nethuba lokusebenzisa izibonelo ezihlukahlukene: isiRashiya, isiKazakh, isi-Ukrainian, isiRomania, isiNgisi, isiShayina, isiMalay, isiThai, isi-Arabhu.
I-oda elikhethekile lomnikelo okhethekile linikezwa lawo amakhasimende ethu adinga ukuthola izandla zawo kusistimu eyenziwe ngezifiso yokubala kwamazwe ngamazwe nanoma yiziphi izici ezengeziwe ezihlukile.
Ungakwazi futhi uku-oda inguqulo yeselula yesofthiwe. Ngosizo lwakamuva, kuzokwazi ukuphatha izinqubo zomsebenzi, izisekelo zamaklayenti, izinqolobane zolwazi kanye nezinqubo zabasebenzi ngokusebenzisa ama-smartphones esimanje, amaphilisi, ama-iPhones.
Ungakwazi ukulanda kalula izinguqulo zokuhlola zamahhala zezinhlelo zokubala zebhizinisi (nesikhathi sokuqinisekisa sesikhashana kanye nesethi elinganiselwe yemisebenzi) kuwebhusayithi esemthethweni ye-USU. Ukulanda kwenziwa ngezixhumanisi eziqondile nangaphandle kwezinqubo zokubhalisa.
Landa inguqulo yedemo
Lapho uqala uhlelo, ungakhetha ulimi.
Ungalanda inguqulo yedemo mahhala. Futhi usebenze ohlelweni amasonto amabili. Olunye ulwazi seluvele lufakiwe lapho ukuze lucaciselwe.
Ubani umhumushi?
Inqolobane yolwazi eyodwa izokuvumela ukuthi ubhalise yonke imininingwane yeklayenti: idatha yomuntu siqu, izinombolo zocingo, amakheli e-imeyili, izithunywa ezisheshayo, amadolobha okuhlalwa kuwo, nokuningi.
Ungadawuniloda izethulo zamahhala kunoma iziphi izinhlelo zokubalwa kwezimali zomhlaba wonke: ngefomethi ye-PPT (Power Point). Ngenxa yabo, kuzokwazi ukujwayelana ngendlela efanelekile ngezici eziyinhloko zesofthiwe.
Amathebula awusizo nohlu kuzoba yinzuzo enkulu, umsebenzisi ayoba nelungelo lokuyilungisa ngokuthanda kwakhe. Esimweni esinjalo, kuzokwazi ukunweba imingcele yokuboniswa kwamarekhodi, ukudonsa nokulahla izakhi, ukusebenzisa izihlungi nokuhlunga ama-chips, futhi unike amandla imisebenzi ukufihla izinto.
Kukhona ithuba lokulanda imiyalo yamahhala yokuthi ulenza kanjani ibhizinisi ekuthuthukisweni kwesoftware ye-USU. Inzuzo lapha ukuthi izinqubo eziningi nemisebenzi ichazwa ngokuningiliziwe.
Esikhundleni sabaphathi, umhleli wesistimu ye-CRM uzokopisha ulwazi, ashicilele izinto kumawebhusayithi ku-inthanethi, athumele izincwadi, enze imibiko, njalo njalo.
Umsebenzi wokusekela uzoqinisekisa ukuphepha kolwazi, ngoba uma kwenzeka i-force majeure, abaphathi bangakwazi ukubuyisela kalula amafayela namafolda alahlekile.
Oda ama-CRM amahhala okunakekelwa kwesisekelo samakhasimende
Ukuthenga uhlelo, vele usishayele noma usibhalele. Ochwepheshe bethu bazovumelana nawe ekucushweni kwesofthiwe efanele, balungise inkontileka kanye ne-invoyisi ukuze ukhokhe.
Ungaluthenga kanjani uhlelo?
Thumela imininingwane yenkontileka
Senza isivumelwano neklayenti ngalinye. Inkontileka iyisiqinisekiso sakho sokuthi uzothola lokho kanye okudingayo. Ngakho-ke, okokuqala udinga ukusithumelela imininingwane yebhizinisi elisemthethweni noma umuntu. Lokhu ngokuvamile akuthathi imizuzu engaphezu kwemi-5
Yenza inkokhelo kusengaphambili
Ngemva kokukuthumelela amakhophi askeniwe enkontileka kanye ne-invoyisi ukuze ukhokhe, kudingeka ukukhokha kusengaphambili. Sicela uqaphele ukuthi ngaphambi kokufaka uhlelo lwe-CRM, kwanele ukukhokha inani eliphelele, kodwa ingxenye kuphela. Izindlela zokukhokha ezahlukahlukene ziyasekelwa. Cishe imizuzu engu-15
Uhlelo luzofakwa
Ngemva kwalokhu, usuku oluthile lokufakwa kanye nesikhathi kuzovunyelwana ngakho nawe. Lokhu kuvame ukwenzeka ngosuku olufanayo noma ngakusasa ngemva kokuqedwa kwamaphepha. Ngokushesha ngemva kokufaka uhlelo lwe-CRM, ungacela ukuqeqeshwa komsebenzi wakho. Uma uhlelo luthengelwa umsebenzisi ongu-1, ngeke kuthathe isikhathi esingaphezu kwehora elingu-1
Jabulela umphumela
Jabulela umphumela ngokungapheli :) Okujabulisa kakhulu akuyona nje ikhwalithi isofthiwe eye yathuthukiswa ngayo ukuze isebenze ngokuzenzakalelayo umsebenzi wansuku zonke, kodwa futhi nokuntuleka kokuncika ngendlela yemali yokubhalisa yanyanga zonke. Phela, uzokhokha kanye kuphela ngohlelo.
Thenga uhlelo eselenziwe ngomumo
Futhi unga-oda ukuthuthukiswa kwesoftware yangokwezifiso
Uma unezidingo ezikhethekile zesofthiwe, oda ukuthuthukiswa ngokwezifiso. Khona-ke ngeke kudingeke uvumelane nohlelo, kodwa uhlelo luzolungiselelwa izinqubo zebhizinisi lakho!
Ama-CRM wamahhala okunakekelwa kwesisekelo samakhasimende
Izinhlobo ezahlukahlukene zesilingo samahhala ze-CRM zokugcina imininingwane egciniwe yamakhasimende kanye nokucabangela idatha kuzonikeza ithuba lokujwayelana nemisebenzi eyisisekelo, izinketho, izakhiwo, izixazululo nezici zokuthuthukiswa kwesofthiwe yomkhiqizo we-USU.
Amavidiyo ahlinzekwe mahhala nawo azozuza. Lokhu kokugcina kuzosiza ukwazi kangcono ukusebenza namathuluzi wezinhlelo + ukuqonda isimiso sesenzo nokusebenza kwazo.
Izinhlobo zokuposa eziningi ziyatholakala nge-imeyili, i-SMS, i-Viber. Ngale ndlela, kuzoba lula kubaphathi ukuthi baxhumane nezisekelo zamakhasimende futhi babhekane nokuqhutshwa kwebhizinisi.
Amathuluzi ezezimali azokwenza lula ukwakhiwa kwezindleko zesabelomali, ukugcinwa kwamabhuku, ukwabiwa kwezimali zokuthuthukisa i-CRM, ukuhlaziya imali engenayo.
Kunoma iyiphi i-CRM yokuhlola yamahhala, umsebenzisi uzokwazi ukuzama izici eziyisisekelo zokusebenza zesofthiwe.