CRM for hairdressing salon

CRM for hairdressing salon

CRM for a hairdressing salon is created specifically to optimize activities. This system has special tools for the work of the entire salon and a specialist separately. That is, the program can be used by self-employed hairdressers and beauty salons that employ many masters.

CRM for a hairdressing salon, developed by USU, can significantly facilitate the work of your entire team. The software contains various tools that optimize various areas. We invite you to learn about some of them.

CRM system for hairdressing salon

The CRM system for a hairdressing salon will allow you to create a database of employees. The software can store customer data: contacts, visit history, service preferences, visit days, etc. It is also possible to maintain a detailed history of services provided and purchases (for example, cosmetics or hair dye).

The collected information will help in the future to segment clients for targeted offers and promotions, which will help to conduct targeted trade. The CRM system for a hairdressing salon can be used to manage the schedule. The software can maintain schedules in the context of each master and a specific client. For example, the CRM can indicate in the master's schedule that a regular client is expected to be received for specific procedures. In this way, it is also possible to ensure the psychological preparation and mood of the master for the upcoming working day.

If it is necessary to remind the client about the appointment, there will be a note about this circumstance in the schedule itself. Reminders about upcoming visits can be implemented in 4 ways: SMS, email, Viber, voice call.

When integrated with the salon website, you can provide online booking, where clients can choose the time and the master themselves. Another important area is employee management. Through the UMS, you can distribute and record the working time of employees, register the services performed and calculate the salaries of the masters.

The salon director has access to internal work control capabilities, analytics on the performance of each employee. The USU program is tailored for financial accounting, which means that you will be able to keep your processes under control. You will also be able to use the capabilities for automatic generation of income and expense reports for profitability analysis.

When maintaining warehouse records, you will be able to control the stock of goods and consumables. If you frequently use the same materials for procedures, you can calculate them in advance and automatically write off the required amount when providing services in the system.

If necessary, it is possible to integrate with online cash registers for accounting of payments. It is also possible to use certificates or bonuses of loyalty programs. Everything is individual, and we are ready to adjust the system to your activities and needs.

CRM for hairdressers

CRM for hairdressers will help to work with loyalty programs. For example, if you practice discounts or certain promotions with embedded mechanisms, then this can be easily implemented in the system. If you actively work with bonuses or gift certificates, then these nuances can be easily taken into account when paying.

CRM for hairdressers can help implement notifications about special offers for different customer segments. You can also organize mailings in an individual or group format.

Analytics and reports of the USU system will show you the workload of the masters, the popularity of certain services, revenue dynamics, etc. And if you want to know whether a particular marketing campaign is effective, you can use the report on the analysis of the effectiveness of campaigns and discounts.

Based on the data entered into the system, you will subsequently be able to forecast demand for services and plan process components (for example, hiring craftsmen, purchasing materials, number of work places, etc.).

Integration of CRM with other systems is also possible, for example, the ability to connect to payment systems. We also offer additional options: cloud data storage for work from any device. Many other options may await you. We invite you to use the available video on our website, as well as a free trial version. With USU, managing any business becomes optimized, see for yourself.