Program for accounting of requests for repairs

Program for accounting of requests for repairs

The program for recording repair requests is a modern tool for convenient management of a service center. Such a platform can provide opportunities not only for managing requests, but also through the program you can monitor the performance of work and analyze the indicators and level of customer satisfaction. We suggest you consider the possibility of working with the USU software.

Recording of requests for equipment repair

In the USU, you can easily keep track of requests for equipment repair. First of all, you can register orders in the system. This can be done quickly and easily in two ways: manually or automatically. When integrated with the online service, you can ensure automatic acceptance of orders.

The system allows you to divide requests into categories. For example, by type of equipment, nature of failure, degree of urgency. In the system, the process can be divided into stages of execution: new, in progress, completed, cancelled, and so on. You can also assign an executor to a Cossack. Again, this can be done automatically or manually.

Service center program

The Service Center program from USU will allow you to work with databases in various categories: equipment, employees, clients, spare parts and consumables, etc. In USU, you can store information in any volume.

When servicing a specific order in the system, you can see the full history of service for a specific device - this is very convenient, because if the client contacts you again, this information can be useful and save a lot of time.

Crm for accounting of requests for repairs

CRM for recording repair requests helps in working with the client base. In a separate card for the client, you can specify all the necessary information: contact details and company name, contact persons, address, telephones, mail and more. After providing services in the system, you can save information in history. Here can be reflected: all orders, repairs and comments on the client.

The USU provides convenience for craftsmen, for example: access to applications can be provided instantly, this also applies to the history of repairs and customer data. In the system, you can attach to the general case for the application: photos of faults and customer confirmation.

Programs for the service sector

USU's service industry programs will provide you with planning and control capabilities. For example, the planned schedule can display the schedule of craftsmen and planned repairs.

In the UCS, you can set up reminders for automatic notifications about important deadlines: warranty repairs, periodic maintenance, etc. In the system, if necessary, the repair process can be divided into task lists for each stage of repair. The system can be configured to control warranty periods. In the software, you can keep inventory records of consumables, track the use of spare parts for requests and warranty cases.

CRM system for recording requests for equipment repair

The CRM system for recording requests for equipment repair will provide you with convenient opportunities, for example, related to automation. In the CRM system, you can work with document templates: generate acceptance certificates, reports and other documents.

The software can be used to organize work with notifications for clients: application statuses, mailing, application of bonuses or discounts. If necessary, integrations with other programs can be provided, but if you use the UCS to the maximum, then perhaps such integrations will not be needed.

Available reports will help you understand how efficiently your business is working. For example, you can deal with statistics on requests, execution time, types of malfunctions, and the most popular services. You can also use analytics to check the efficiency of your employees. And, of course, you will have access to financial analytics on the cost of work and spare parts.

Our company is ready to provide you with other opportunities. For example, you may have access to cloud capabilities, application development, scaling accounting to branches, and so on. In order to get more information, we invite you to an individual presentation. Send a request for it right now. Universal accounting system - automate your business in the most simple way.