Customer Service Software

Customer Service Software

The customer service program is intended for companies in the trade or service sector. The application today is an ideal option for automated accounting, management, control, analytics, with minimal time and budget investment. The only difficulty is the correct choice of automated development, given the wide variety with advanced functionality. With the help of software, it is possible to manage not one outlet or department, but a limited number, providing high-quality display of information on both financial and work activities.

Applications are divided by cost, functional range, number of users, additional features. When choosing software, it is necessary, first of all, to be guided by your own business analysis, identify shortcomings, as well as compliance with the budget. Among the attached range of offers from different developers, it is necessary not only to read reviews, compare all the "PROS" and "CONS", but also to use the test version as an introduction to the utility, capabilities, etc. Market analysis takes a lot of time, effort and nerves, but for help, we advise you to pay attention to the high-tech development from the company "Universal Accounting System". The application, in comparison with similar utilities, has a pleasant and colorful interface with publicly available configuration parameters, a convenient menu with three sections classified into "Modules", "Reports", "References".

Customer support software

The customer support program allows you to expand the range of services and advisory assistance using the cutting-edge capabilities of the USU application. The application is designed to optimize work resources, the functionality of which is suitable for businesses of any field of activity. The cost will pleasantly surprise you, it is ideal for the budget of any organization, even a start-up business, with a free monthly subscription fee. The client is always right, which means it is necessary to match the level, productively developing the business. First, let me tell you a little about the utility itself. Automated development is easily installed on any Windows, iOS, Android operating system, suitable for an unlimited number of working devices, which include computers, tablets, laptops, smartphones.

All work devices will be registered in the system when purchasing a licensed version, combining on a local network for convenient provision with the exchange of information messages. Each work device must be registered in the system, as well as employees, to reflect personal data with the creation of an account used daily for the purpose of maintaining records of the counterparty, document flow, calculation, etc. For each employee, an individual login to the system is provided, taking into account the entry of a login and password from the account. Thus, it is possible to ensure the guaranteed safety of confidential data, without providing access to third parties. In addition, so that the work proceeds smoothly, without downtime, sitting of employees, idle, it is also assumed that all work devices are synchronized with the main computer, so that the manager can remotely monitor labor activity, interacting remotely and giving additional tasks. Thus, on the monitor screen of the main computer, the manager will be able to analyze in detail the information on each subordinate, in separate windows seeing the information on each employee.

Long-term customer service accounting system

The long-term customer accounting system provides for recording all work and settlements. The application is aimed at comprehensive work, high-quality maintenance of records on servicing each visitor, buyer, entering information on requests, calls, meetings, consultations, appointments or purchases of goods into electronic journals. The software also provides for the use of separate counterparty cards, which will reflect detailed information on each counterparty. Thus, in addition to primary information, including contacts, e-mail address, information on requests, payments and debts, materials on payment and discount cards, applications, reviews, document scans will also be entered. The universal development is an ideal assistant for providing long-term customers with informational messages, providing up-to-date data on special offers, company news, bonus points, order readiness, delivery status, etc. Information is provided through messages sent to mobile operators or e-mail.

Messages will be sent in bulk or individual form. Given the unlimited possibilities of the utility, it is also assumed that feedback and assessments of quality service will be received via SMS messages, which in turn will contribute to improving the level of employee qualifications through detailed analysis and further planning of the organization's activities. Using customer information previously carried out in Excel tables can be used with transformation into any format, also assuming the use of the "Grabber" function to supplement the customer base from third-party sites. A comparative analysis between counterparties is also provided, viewing frequent cancellations of visits, lack of timely payment, refusal of products, placing information about this consumer in a separate journal. For regular customers, increasing loyalty and retention is provided through a personal approach and providing discounts in one amount or another. There is also a bonus loyalty system, given the fact that points accrued during the services provided or products purchased can be summed up and subsequently used to pay for the next purchase.

Customer Call Recording

Accounting of customer calls is necessary for any organization, analyzing data on the volume of incoming calls, quality of service when consulting with specialists, which can productively or unfavorably affect the future activities of the business. When calling and automated management, accounting, analysis, it is envisaged to keep records of conversations with prior notification of subscribers. The software is equipped with the PBX telephony function, which provides for the reception of incoming calls with advance display of detailed information on contractors, displaying all materials with a subsequent answer, addressing the subscriber by name, which in turn shocks and increases loyalty, reduces time loss during a conversation.

In addition, to provide relevant information to counterparties, covering a large part of the audience, it is envisaged to use an answering machine, while reducing the loss of working time of the company's employees. The application is universal, interacting with various high-tech devices, services, social networks. For trading organizations, it is extremely important to improve the quality of work with the interest of buyers in the services and goods offered. When integrating with a site, social networks, online stores, it is possible to cover a large part of the audience outside a certain region. Thus, buyers can independently register in a mobile application, on a site, in social networks, not only analyzing and monitoring current news, but also submitting applications, requests, questions, purchasing services and goods, in a contactless form making mutual settlements. At the present time, online purchases are quite relevant, both products and services, saving details of all calls, requests, correspondence in chats, payments and saving a receipt in your personal account.

Program for calling clients

The program for calling clients ensures the fast execution of this operation, without involving specialists in these processes. The software has a task scheduler function, through which it is possible to set the deadlines for the execution of various works. Accordingly, the automatically executed tasks during the implementation will be provided with a report sent to the manager. Calling and sending messages can be configured for selected contacts or in bulk according to the CRM database. All contractors will be classified by category, for example, VIP, newcomers, problematic. The software also provides for scanning and reading the external parameters of visitors to the organization's branches through personal identification. Thus, reflecting data on problematic customers in the system, it is possible to limit access, to the extent of security and the possibility of eliminating various kinds of errors and troubles.

The application provides for quick work with documentation, creating the necessary files using existing templates, supporting Word and Excel formats in work. Also, employees do not need to waste precious time on entering secondary information that is already in the database, it is enough to use import and export of information. The application provides for the formation of work schedules for each employee, providing for a rational distribution of tasks, taking into account the labor status. In the information system, all materials will be automatically saved in a centralized repository, taking into account their classification, unlimited volumes, long-term storage in an unchanged, original state. Users will have access to the information repository based on the level of access rights that are provided by management when delegating labor powers. It is assumed that a contextual search engine will be used, which will sin the loss of time when displaying information data.

Customer Accounting Information System

The customer accounting information system provides for the calculation of payments based on the existing price list with additional privileges such as accrued bonus points or discounts. The software assumes the possibility of automating accounting, managing settlement transactions due to the presence of an electronic calculator. Analyzing data on customers, quality and status, volumes of profits, number of requests and purchased services and goods, it is possible to provide additional discounts based on increased loyalty and interest. In the system, the size of the discount will be recorded in the counterparty cards, which will be summed up automatically when purchasing products or services. The software can also work with certificates, gift cards, reading barcodes for quick payment.

The application is packed with cutting-edge functionality and can also interact with metering devices and services. Cash register equipment helps to quickly scan goods, certificates, discount cards, making payments in cash and non-cash form. The application allows using banking systems, payment terminals, QR codes, transfers from current accounts, deposits for the implementation of non-cash settlements. In case of non-cash payment, it is possible to accept any currency unit that will be converted at the national bank rate quickly and easily. Checks will be automatically printed or saved for subsequent printing or sending. Information about the organization's activities, financial resources will be recorded in the accounting department, when integrated with the 1C system, really simplifying, organizing and synchronizing data, with constant access. At the same time, employees can be freed from routine tasks, repetitive processes.

Accounting for customer information

Accounting of customer information in an up-to-date form is necessary for any organization to improve the quality of service indicators, as well as sales, which directly affects the company's income. Software, when providing customers with inventory, provides for the need for appropriate quantitative accounting, which can be performed automatically when integrated with high-tech warehouse equipment. Thus, inventory will be performed at any time, over all stores and warehouses, as well as selectively, without the need to involve workers, excluding the influence of the human factor. Thus, information on goods will be recorded in a separate journal, with the relevant information on quantity, barcode, cost, name, description, date of manufacture and shelf life, attaching a picture. When synchronizing with marketplaces, online stores, social networks, images will help to distinguish one product from another, making it possible to evaluate external parameters.

Multifunctional development allows you to quickly register contractors when making appointments for services provided. For example, in a beauty salon, clinics, it is easy to quickly make an appointment, taking into account the use of electronic schedules taking into account the entry of information on customers, time and date, selected specialists, pre-calculating the total amount of payment. When making appointments, specialists will be able to quickly enter data on consumers, using the client base, choosing suitable services, using the nomenclature, and also select a specialist from the general employee log, time and date in the schedules. Automated development helps to solve various types of problems quickly and easily. So that you can also enjoy high-quality accounting, control, management of all business processes, we advise you to immediately follow the link below to the site, purchase a licensed program, but first of all, evaluate the capabilities using a demo version. If necessary, modules can be developed individually in agreement with specialists. Thank you for your interest, trust, appeal, we hope for long-term cooperation.