CRM for housing and communal services

CRM for housing and communal services

The CRM program for housing and communal services is formed from different components, depending on the needs of the company, but five mandatory modules remain unchanged. These modules include interaction with clients, management and control over sales of services, process setup, analytics. Modern business strategies make an incomparable contribution to the development of business in any field of activity. Universal CRM systems are the latest alternative approach to the use of databases, optimizing working hours when working with many different papers, maintaining tables, etc. With the help of modern programs, it is possible to promptly identify problems and errors, transfer document flow to digital form.

The capabilities vary depending on the functionality of the applications, so when choosing an electronic assistant, you should approach it with all responsibility, not sparing your time. Analyzing the market will take a lot of time, but we are ready to help in this matter, providing attention to the unique and automated development of the "Universal Accounting System". The application is presented in a convenient format, publicly available for any level of user capabilities. Also, the accounting system has a pleasant and surprisingly low cost, which in no way correlates with the unlimited possibilities. Setup takes a minimum of time, without preliminary preparation. You can use the unlimited functionality immediately after installation on any working device, both computers and smartphones, tablets. Mobility and versatility, autonomy and optimization of work resources, the basis for the success of your business.

CRM housing and communal services

The multifunctional CRM program for housing and communal services allows you to save data on clients, managing the information provided in full. In the housing and communal services (HCS) sector, the CRM program is in great demand when it is necessary to reflect personal data on each client, taking into account monthly calculation indicators. With the help of a digital assistant, it is possible to track the actions of all consumers, monitoring timely calculation and accruals, payments for housing and communal services (HCS), providing for sending notifications.

The UCS software is an ideal tool for automating work processes, helping management and employees cope with large volumes of work, applications, processing, calculations, and document management. The software provides for a personal choice of modular and tool composition, depending on the personal needs of the business. Therefore, before choosing and purchasing an application, it is worth analyzing your own business in business, identifying shortcomings in the course of work, analyzing the need for certain modules. The application is installed and opened from a work shortcut on the monitor screen, using a personal account created by each user. Each employee is supposed to register in the system, reflecting the password and login to save information data with complete confidentiality. Providing personal information to third parties is strictly limited, blocking access.

Software for housing and communal services

The housing and communal services software will make your daily work more pleasant and easier, improving overall performance. The software allows you to optimize resource costs by automating data entry and minimizing manual input. With digital documentation, reporting, applications will not be lost, they can be duplicated, promptly generating and sending materials for printing. The search for the necessary information will also not be long, given the safety of all materials in unlimited volumes due to the large RAM in the centralized storage. Operational search is performed when entering a request in the electronic window of the contextual search engine. It is also worth considering the fact that during registration, employee data will be recorded and controlled, with the separation of user rights and capabilities. Thus, when logging in, the system will read the personal level of rights to display this or that information, ensuring the safety of confidential information. For the manager, the right to access information, full control and management is unlimited. It is possible to control the work of each employee with remote analysis of completed work, as well as reflection of the user's desktop reflected on the main computer when integrating work devices. The manager can also analyze the general indicators of workload and academic performance, giving additional tasks if necessary.

CRM system for housing and communal services

Multitasking CRM system for housing and communal services is a convenient and universal tool. When using the CRM system, there will be fewer requests from dissatisfied customers during the provision of utilities by the service organization, because all work will be performed on time. It is worth considering the absence of problems and the reduction of general indicators of errors during the work of employees, monitoring all departments. Constantly monitoring and competently managing work processes, productivity and customer loyalty will be increased, risks and costs will be reduced, profits will be increased. With an automated approach, the management company can redirect available resources to the necessary areas and directions. The program allows you to control internal organizational events, analyzing the activities of personnel and consumers contacting the departments. When installing video cameras and video recording in real time, it is possible to reduce the occurrence of unforeseen incidents, as well as identify incompetent actions on the part of employees. All processes will be recorded and resolved. The program saves time and improves the work of all areas of business, uniting departments together for high-quality and efficient management and accounting.

The housing and utilities software provides high-quality execution of applications from consumers, recording all requests to operators, making entries in electronic journals. The journals easily track the time and date of application submission, processing and execution times. Thus, during control and analysis, it is possible to identify common indicators. Dispatchers do not need to enter different systems to input and output information, automating work processes. Also, for convenience, the application has a modern PBX telephony function, which allows you to display information about the subscriber on the dispatcher's screen at the time of an incoming call and have detailed information for consulting and filing an appeal when answering a call. Conversations will also be recorded.

Using cutting-edge functions, time will be saved and quality indicators will be improved. Fast output of information is carried out while preserving materials in full in a single information cloud, using an electronic search engine. Information on consumers will be entered into a separate CRM database with full information, regularly updated on a monthly basis. The CRM database will record information on the personal account, actual address, contact phone number, personal information of the owner and residents, general readings of utility consumption, payments, with scans of documents, invoices and acts. The application provides the management company with the necessary arsenal of opportunities for effective sales of additional types of services and their settlements.

The multitasking CRM system for housing and communal services provides for the minimized involvement of employees in daily processes, automatically performing records and calculations. Registration of applications and planning of work tasks will be automated, generating schedules with the provision of information to employees based on the reflection of pop-up messages on the monitor screen. Also, employees of all departments will be able to work together on common goals according to schedules with an internal local connection and data exchange. All calculation operations will be performed automatically by an electronic calculator, using the introduced algorithms for calculation.

When calculating, the indicators of the consumption of certain resources, tariffs will be entered, taking into account possible recalculations due to overpayment or late payment. Also, in the absence of timely payments, the application will automatically calculate the payment in subsequent receipts with the accrual of penalties for delay according to the tariffs. Automatic generation of reports, receipts and acts, invoices and notifications based on existing templates is provided. For the convenience of users, the template can be filled not only manually, but also automatically. It is envisaged to send electronic receipts to consumers' mailboxes, and will also be presented in paper form. The program can be conveniently and effectively integrated with various services and applications, social networks, banking systems, to provide up-to-date information to consumers, accept applications, etc.

Mobile application for housing and communal services

The mobile application for housing and communal services is intended not only for employees, but also for consumers who can submit applications, follow the news, and interact with specialists. The mobile application facilitates the free movement of specialists, while having the necessary information at hand, reflecting the status of the work performed. The application has a built-in large-scale map that helps to plot routes, track the geolocation of the employee. Thus, dispatchers, seeing the location of employees, can send applications during their prompt reception. Payments can be made in cash and non-cash form, interacting with payment terminals and banking systems. Accounting reports will be generated automatically, with accounting when integrating with the 1C system.

The application provides automatic reading of consumption readings from common house and apartment meters, reflecting the general indicators in the database for subsequent calculation. Receipt and storage of readings from metering devices (electricity, water supply, gas supply) will be reflected in the database and in the mobile application in the personal account. Unique capabilities of the automated program reduce risks and improve the work of the organization. In order to evaluate and test the capabilities in your own business, it is possible to download a free test version, which is presented to your attention on the official website, where you can also pre-select tools and modules for your organization. For advice, you should contact specialists by dialing the phone number indicated on the site or sending a request by e-mail and they will contact you shortly.