Automation of service center

Automation of service center

Automation of the service center brings great benefits to the business. Today, with the help of a special program, you can optimize the processes of service, accounting and interaction with clients. Thanks to the program, you can compare income and expenses, check the work of employees, identify areas that still need to be worked on. In this review, we will present you with a solution from the USU company.

Automation for service center

Automation for the service center from USU will allow to simplify accounting in the area of work with orders for repair work. In the program, you can create and track requests for repairs. When a new request arises, you can automatically assign it a number.

Then you can track the repair status, for example, it can be at the stage of acceptance, diagnostics, repair, or have the status of a completed order. In this case, the program will reflect who repaired, when they accepted, how much time passed from acceptance to delivery, the cost of services, and so on. In fact, you can record the entire history of repair work and spare parts.

Automation of repair accounting

Automation of repair accounting is connected with databases, for example, with the client. In the UCS, you can store information about clients: contacts, history of requests, preferences, and so on. The more detailed the information is recorded, the easier it will be to build interactions and increase customer loyalty.

Through the UCS, you can segment clients by various parameters, which will help build a priority level when working with orders. Through the program, you can launch notifications about the readiness of an order or the need for repeated service.

Service center automation program

Warehouse stocks need to be monitored to avoid a situation where repair work needs to be carried out but there are no consumables for this.

The service center automation program has functions for warehouse management and spare parts management. The software can keep track of spare parts and materials, as well as their automatic write-off when performing work. You will be able to control the balances, determine how much was spent on each order. If necessary, you can configure the software to send notifications about the need to replenish the warehouse.

Program for automation of service centers

The program for automation of service centers will provide you with opportunities to work with financial data. In the software, you can work with the distribution of material resources, documents. For example, through the platform, you can form a complete package of documents from the formation of a contract and invoice to payment receipts.

All incoming payments can be registered in the system and reflect debts. You will be able to organize full support of cash transactions with equipment integration.

Automation of service centers

Automation of service centers is intertwined with employee management. Through the UCS, you can assign tasks to masters and monitor their implementation. The responsible person can record working hours and analyze the efficiency of employees. For example, in the UCS, you can generate reports on the productivity of each employee.

Crm for service center automation

Crm for service center automation is connected with reports and analytics. For example, they can be generated on repairs, spare parts sales, finances. Through the software, you can analyze the efficiency of employees and the service center. You can also work with reports on the client base and repeat requests.

Buy a program for service center automation

When working in the program, you can use integration capabilities. For example, you can use integrations with various communication channels, sending notifications can be organized in the form of SMS, email, messenger notifications or voice messages.

We can also provide opportunities for integration with other programs. The functions of the USU can be significantly expanded and become complex. The program can easily set up sending notifications about order fulfillment dates and status changes. Other functions can also be used.

You can buy a program for automating a service center at any time convenient for you, but first you need to send a request and clarify the functionality package. USU will provide modern functionality for managing a service center.