CRM for technical support

Technical support accounting

Technical support accounting is a systematic recording of data on the work of the service. The accounting includes: registration, processing and analysis of data. What are the goals of such accounting? Improving the quality of service, optimizing the work of personnel, control and transparency of processes and, most importantly, increasing customer satisfaction.

Help Desk Management

In modern conditions, technical support service management is carried out using automation. This approach reduces registration time, optimizes the work of each link, and also helps with process analysis: you can quickly identify weaknesses in the activity. We suggest you use the UCS, consider the available options.

The software can be used to set up professional application management. Upon receipt, it will be immediately initialized and launched into operation. All requests can be registered in the system and their execution can be monitored. The software can also prioritize applications by importance, urgency, and determine the persons responsible for execution.

CRM for technical support

CRM for technical support can automate processes as much as possible. For example, when a request for a typical question is received, you can use a template for the answer. We develop bots for business specifically for this.

If the company divides responsibilities and tasks among specialists, then when a request is received, it is possible to ensure automatic distribution of the client’s request among categories and specialists.

The program can organize the assignment of statuses and their sending to the interested party. The statuses can be very different: receiving, solving, closing, etc., everything depends on the company's needs. The software can be used to control the deadlines for completing tasks.

CRM system for technical support

When working with regular customers, you can create separate cards for them in the program and record all interactions and contact details with customers. This information can be useful for increasing customer loyalty and solving problems in the future.

The CRM system for technical support will generate reports for you, based on which you can conduct process analytics. You will be able to obtain statistics on the number and types of requests and determine the response time and resolution of requests.

If necessary, you can conduct an assessment of user satisfaction when launching the corresponding service. Through the program, you can determine how productive each employee is.

Technical support program

The program for technical support can provide integration with services such as: email, IP telephony, messengers. It is possible to organize mailing through these channels. USU provides integration capabilities and the use of individual settings.

The program is designed to interact with ERP and other systems. The platform itself can act as such a complex platform. We provide customization options for the requirements of a specific organization. If necessary, the UCS can be presented as a mobile application.

Automation of technical support

Automation of technical support can be configured to introduce a sequence of stages of processing requests. Support for various scenarios and approvals at each stage can also be provided. We can provide you with cloud storage capabilities to ensure availability and security. If necessary, you can provide your employees with remote access to the workspace and support.

Buy a program for technical support

In the UCS, you can manage access rights for different user groups. In the system, you can register all user operations and audit actions at any time. Through the software, you can analyze user satisfaction, surveys and feedback on the completion of applications can be built in.

You can buy a program for technical support from the USU company. We will select the necessary functions for you and provide the opportunity to expand them in the future. Learning to work in the software is not difficult, we offer to use the interactive instructions. Other materials are also available: videos, presentations, subscription to the channel. The universal accounting system will ensure high-quality process management.