CRM for service department

Service Management

Service management is an important process that organizes after-sales service and support. Thanks to such a service, contact with customers is not lost, and if difficulties arise, they can receive qualified assistance. In modern conditions, CRM is actively used for management.

Such a system should include functions that will help manage customer requests, monitor employee performance and improve service quality. We have found such a solution for you – the Universal Accounting System will help professionally manage and coordinate processes.

Crm for service department

Crm for the service department allows you to manage requests from customers. In the CRM, you can maintain complete information about customers and their requests, and the software also reflects the history of purchases and requests.

After the client contacts the program, a request is created with criteria for the upcoming work. If necessary, automatic redistribution of requests between employees or masters can be ensured. As soon as the request is sent for processing, it can be assigned a status: new, in progress, completed, etc. The status can be used to track the stage at which the work is being carried out. The system can be used to organize the sending of notifications about the status of the request processing. After it is processed, the software can save the history of interaction with a specific client.

Crm system for service department

Crm system for service department sometimes solves its tasks through automatic answers. For example, some companies implement a bot for business to answer standard questions. We can help you in this direction. We can develop such a bot, which will include a knowledge base and response templates.

The system can store typical solutions for common problems. It is possible to implement the creation and use of response templates to speed up communication.

Automation of service department

Automation of the service department can be related to equipment. Let's say a company sells expensive equipment that requires periodic maintenance at a service center. In this case, the program can keep track of equipment and spare parts through warehouse functions. In the UCS, you can maintain a database of customer equipment, monitor the availability and write-off of spare parts.

The program can be equipped with automatic reminders, notifications and routing of requests. It is possible to plan activities and generate reports for verification. Mobile access to requests and tasks from mobile devices can be provided if necessary.

To do this, you need to order a personal application for the activity.

Accounting in the service department

Accounting in the service department is connected with the calendar and task management. The system can be used to plan departures and visits to clients. It is also possible to organize work with reminders. They can be developed to determine upcoming tasks and control the deadlines for their implementation.

Download the program for the service department

The USU easily integrates with various communication channels, it can support calls, email, messengers, through these channels it is easy to organize mailings and notifications. In the USU, you can save the history of correspondence and calls. This helps in working with regular customers, allows you to maintain the trust and loyalty of customers.

It is very easy to download the program for the service department from our website, if you have any difficulties you can contact our support service.

Buy a program for the service department

Analysis of activity ultimately allows you to improve it. In the software you will find many different reports that allow you to analyze the activity of employees in departments and individually. For example, you can analyze the work by the time of processing requests and the quality of service.

In the software, each participant can define their role and access to information, and remote access to information can be provided.

You can buy a program for the service department from our company. We understand that each company has its own needs, so we do not offer standard solutions, we offer to select functions and capabilities individually. We invite you to a presentation on the capabilities of the program, send a request right now.