CRM for service center

Crm for service center

CRM for a service center significantly simplifies and optimizes the workshop's activities. It provides opportunities for quick accounting, high-quality support for interactions with clients, as well as for analytics. We suggest you use a modern CRM developed by USU. This system will allow you to work with databases, maintain professional accounting, and keep all workshop processes under control.

Crm - service center

Crm - service center from USU will make the management of orders and repairs the most convenient and effective process for both an individual master and the entire center. Through the system, you can organize work in the following areas: receiving, registering and processing repair requests.

You can also work with order statuses through the system. They can be very different: in diagnostics, in repair, ready for delivery, etc. For convenience, each status category can be highlighted in color.

The platform allows you to plan the workload of craftsmen and the deadlines for completing work. In USU, you can create profiles for clients and save the history of all repairs with details for each case. With detailed recording, you will have the opportunity to increase customer loyalty, knowing his questions and interests.

Software for service center

Software for the service center will help to work with the customer base more efficiently. Customer cards in the USU can be kept in great detail: contact information and history of interactions and preferences.

When working with orders, you can keep track of the equipment being serviced: models, serial numbers, warranty status. The system can register the number of services provided and their cost. Also, when working, you can set up the system to remind you of scheduled maintenance or warranty expiration.

Crm for accounting of repairs

Crm for repair accounting will help you work with the warehouse and spare parts. For the activity, you can organize the receipt and expenditure, write-off of installed spare parts. In the program, you can keep records and reserve spare parts for orders.

The USU program can be programmed to notify about the need to replenish stocks. By entering the program, you can easily track the balance and cost of spare parts.

Crm system for service center

Crm system for service center allows to work correctly with finances and documents. For example, the system will help to easily generate invoices, acts of work performed and receipts, as well as contracts.

The program allows you to work with payments and debts to clients. You will be able to generate reports on income, expenses, profitability, they will help you check the effectiveness of your activities.

Service center software will provide you with opportunities for communication with clients. You will be able to work with notifications about the order status via SMS, email, messengers.

If necessary, you can implement automated notifications about the readiness of equipment for delivery, you can configure the software for trigger notifications. Through the program, you can launch a service for assessing the quality of service.

CRM for the service center will provide opportunities for working with reports. For example, you can use a report on the efficiency of masters and workload. Or, for example, you can analyze the demand for services. You can also check the timing of repairs and compliance with the planned time frames for service.

The USU can be equipped with a variety of integrations, for example, with an accounting program or payment systems. There are many integration options, we will select the ones you need.

If you have a website for online booking, you can support integrations with online repair bookings. We can custom-design a mobile app for you to access your CRM anywhere.

You can work in the program remotely, for this you need to use the cloud. In the software, you can define accounts for different employees: cashier, receiver, foreman, accountant, and so on. You can define access rights to data for them. To learn how to work in the program, we suggest you use the interactive instructions. We have also prepared many other materials, our channel is open for you, where you can separately consider the available options. Universal accounting system - modern automation capabilities tailored to your business.